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Saturday 24 August
It > Contact us

Contact us

Our Customer Service Team is available to help with Students and Staff IT support questions and queries.

Log or track your request using our Self-Service portal - open 24 hours a day.

Our normal opening hours are:

Monday to Friday 8am - 6pm

In person:

  • Visit in person via the Helpdesks located in the University Library on the main campuses in Cambridge and Chelmsford.
  • Opening hours 8.30am 4.00pm, Monday to Thursday. 8.30am - 3:30pm Friday.
  • The Service Desk will be closed from 2pm - 4pm on the second Thursday of each month for staff development.

Times may vary at Christmas and public holidays.

For issues that are affecting your ability to do your work:

  • Call us on 01245 68 4357 or international on (+44) 1245 684357.
  • Student IT telephone support is available 24/7.

For all other requests: