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Sunday 20 September
My.Anglia > Student services > Out of hours

Student Services

Out of hours support

In core hours 9.00am until 5.00pm Monday to Thursday and 9.00am until 4.30pm Friday, please contact the Counselling and Wellbeing Service.

Outside of these times if something is troubling you and you need to talk through your problems please contact the Samaritans on 116 123 (UK). The Samaritans provide a confidential service and support for anyone in crisis 24 hours a day, 365 days a year.

Cambridge Samaritans
Call: 01223 364455
Call: 0116 123 - 24 Hour UK Helpline
Visit: 4 Emmanuel Road, Cambridge (You can call round in person 10.30am - 10.30pm)

Chelmsford Samaritans
Call: 01245 357357 - Chelmsford and Mid Essex Branch Local telephone number
Call: 08457 909090 - 24 Hour UK Helpline

First Response Service

The First Response Service supports people experiencing a mental health crisis. Anyone in Cambridgeshire who feels they need urgent support can use the First Response Service. They provide 24-hour access, seven days a week, 365 days a year, to mental health care, advice, support and treatment. By calling 111, and selecting option 2, you will be put through to a member of the first response service who will speak to you and discuss your current mental health needs. They will refer or make an appointment if it is needed.

First Responders can visit you in times of crisis, at whatever time of day, sometimes with a member of the emergency services. They can also refer you to a Sanctuary, a safe place run by mental health charity Mind in Cambridgeshire, that offers people short-term practical and emotional support between 6.00pm and 1.00am.

Please note that all medical emergencies still need to attend A&E at hospital.


The Cambridgeshire Mental Health Helpline
7.00pm - 11.00pm, 365 days a year
Call: 01223 566957


A listening support and information service run by students for Cambridge University and Anglia Ruskin students (Cambridge and Chelmsford) during Cambridge University full term.
7.00pm 7.00am
Call: 01223 744444

Call: 0800 068 41 41
SMS: 07786 209697


HOPELineUK is a specialist telephone service staffed by trained professionals who give non-judgmental support, practical advice and information to anyone who is worried about how they are feeling or worried about another person.
Monday-Friday: 10.00am-10.00pm, weekends: 2.00pm-10.00pm & bank holidays: 2.00pm-5.00pm


A national out of hours telephone helpline offering emotional support and information for people affected by mental health problems.
6.00 11.00pm
Call: 0856 767 8000

Medical emergencies

For any medical emergencies dial 999 or visit the accident and emergency department of your nearest hospital.

NHS 111

For health advice and information, the NHS 111 telephone service is available 24 hours a day, 365 days a year. Call 111 or visit
In addition, check the out of hours provision provided by your local GP practice.


If a crisis occurs contact the local out of hours GP led service Urgent Care Cambridgeshire: 0330 123 9131 (emergency GP services for Cambridgeshire between the hours of 6.00pm and 8.30am and 24hours a day service at weekends and Bank Holidays) or call 999.

Addenbrookes Hospital

Hills Rd, Cambridge, CB2 OQQ
Call: 01223 245151


Contact Primecare: 0844 736 0276

Broomfield Hospital

Court Road, Broomfield, Chelmsford, CM1 7ET
Call: 01245 443673


Contact your GP as normal to access the out of hours service. If you are experiencing suicidal thoughts or thoughts of self-harm or if you have seriously harmed yourself or attempted suicide, you need to go to your local A&E Department as soon as possible.

Peterborough City Hospital

Edith Cavell Campus, Bretton Gate, Bretton, Peterborough, PE3 9GZ
Call: 01733 678000

Campus Security

University Security Services provide 24 hour 365 days of the year security on the main Anglia Ruskin University campuses.

Chelmsford: 01245 68 3628
Cambridge: 01245 69 8368
Or dial 6666 from any university telephone.

In an emergency, please call 6444