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Sunday 20 September
My.Anglia > Student services > Director > The Matrix Standard Accreditation

Student Services

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The Matrix Standard Accreditation

Student Services are accredited with the nationally recognised quality mark for the effective delivery of information, advice and guidance on learning and work – the Matrix Standard. This was after an intensive three day quality assessment where the Assessor interviewed staff, students, and other stakeholders both internal and external to our University.

The Matrix standard comprises of four elements: leadership and management, resources, service delivery, and continuous quality improvement. It is a highly sought after quality mark that is only awarded to support services that can demonstrate excellence in all aspects of information, guidance and advice to students. As such staff must be able to demonstrate that they continuously develop and strive for improvement in all facets of service delivery.

“The Student Services teams were found to be highly experienced, professional and staffed by a committed and passionate workforce. Interviews with existing students and alumni confirm that service provision is of the highest quality and well valued”

Matrix Assessor, January 2014 Report

Preparation for the Matrix assessment proved to be invaluable in terms of examining the quality of the support we provide to students, how we provide it, and courses of action for continuous improvement. We are excited to have achieved the Matrix quality seal and will continue to strive for excellence in supporting student success.

If you would like to find out more about our Matrix Accreditation please contact