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Friday 20 July
My.Anglia > Student services > Counselling > Frequently Asked Questions

Counselling and Wellbeing Service

Email: | Call: 01245 68 6700

Frequently Asked Questions

What is wellbeing?

We encourage and support students to make the most of their student experience by offering the opportunity to participate in psycho educational group work sessions such as Body Image and Wellbeing / Confidence and Self Esteem and Stress and Anxiety Management.

Working with Active Anglia, we can refer our students for a fitness consultation in Cambridge or offer taster vouchers for classes in Chelmsford.

Have a look on our website for further details of our workshops.

What can mental health advisers and mentors help with?

Mental health advisers and mentors can help with a variety of problems including:

  • severe/social anxiety
  • depression
  • mild OCD
  • bi-polar disorder
  • personality disorders
  • eating disorders
  • schizophrenia.

Our mental health advisers and specialist mentors also offer longer term mentoring to students with a mental health disability who are receiving Disabled Students Allowance.

Mental health advisers offer specialist support and advice in areas such as procrastination, healthy eating, body image and mindfulness meditation.

What if I'm unsure if I need counselling or mental health advice?

You can always come to one of our drop in sessions that are available on the Chelmsford and the Cambridge Campus Monday to Friday 11.00am - 12.00 noon.

An additional drop in from 2pm until 3pm is available in Cambridge (teaching weeks only). In the additional drop in they will be seen by our wellbeing adviser who can signpost and refer to internal and external professional support and deliver general, non-specialist advice to them to enable them to manage their wellbeing. This can include information on workshops running throughout the semester and online support to our CBT resource Silver Cloud, covering a range of presenting issues including stress, anxiety and depression.

Drop-in gives students the opportunity to have a brief meeting of approximately 20 minutes in order to discuss their current concerns and/or to find out more about the services on offer. They cannot be pre-booked and are allocated on a first come, first served basis.

What if I'm not studying on the Cambridge or Chelmsford campus?

For students studying at Guild House, Peterborough and any students who would not otherwise, for practical reasons, be able to attend sessions on the Cambridge or Chelmsford campus, we also offer telephone counselling.

In order for students to gain the most from their counselling sessions over the phone, and to ensure a safe and confidential space that students feel able to explore their concerns, we can reserve a room on Chelmsford and Cambridge campuses or at Guild House where the counselling session can take place over the phone. The phone counselling room would be booked by a counsellor, and would be available for the duration of the 50 minute counselling session.

Please contact us for appointment times available for phone appointments.

Is it confidential?

The sessions are confidential within the service. That means that we will not discuss any information you give us outside of student services except in the following circumstances:

  • you give us your permission
  • we have reason to believe that you or others are at risk of serious harm
  • where there is a legal requirement to provide the information
  • where the counsellor believes that you are not in a position to take responsibility for your safety.

Am I able to access my notes if I wish?

The Data Protection form you are asked to complete at the first on-going session states that you do have the right to access your records.

What does it cost?

Counselling is provided free to all registered core Anglia Ruskin University students.

How can I let you know what I thought of the Counselling and Wellbeing Service?

Wed appreciate any feedback from you. This will help us improve our services. At the end of your support you will be given an evaluation form so you can comment on the service youve received. We value your feedback as it helps us plan services and ensure that we continuously improve and meet your needs.

Towards the end of the Summer semester, the information and responses on the evaluation forms are collated and included in the Student Services Annual Report which is made available to management and interested parties.

If, for any reason, you have not completed an evaluation form we will send you a questionnaire via email with an online link. Please complete and submit the questionnaire which should only take 2 minutes. All constructive feedback is welcome and appreciated.