Telephony at Anglia Ruskin is managed by IT Services Operations and Customer Support teams. These teams support our University's fixed desk-based telephony service.
This service is available to Anglia Ruskin staff. Requests for services mentioned above should be made to our
Customer Support Team.
Please click on the question below to expand the information.
Chelmsford: For all extensions dial 01245 68 followed by the extension number. For example to call 4357 dial 01245 684357.
Cambridge extensions starting with 2xxx: Dial 01223 698 followed by the last 3 digits of the extension number. For example to call 2222 dial 01223 698222.
Cambridge extensions starting with 5xxx: Dial 01223 69 followed by the extension number. For example to call 5678 dial 01223 695678.
Peterborough extensions starting with 53xx, 55xx or 57xx: Dial 01223 69 followed by the extension number. For example to call 5678 dial 01223 695678.
Our Mitel voicemail services instructions (.pdf) provides guidance on how to use your Anglia Ruskin voicemail service, including instructions on accessing, retrieving and setting additional greetings.
You can retrieve voicemail on the web by going directly to http://voicemail.anglia.ac.uk/login and logging in with your extension number as your username and your 6 digit pin code as your password.
Enabling your extension number with Hot desk functionality allow users to log in to any desk IP phone, on any campus and receive phone calls from a desk phone in the same way as they would in their normal place of work. This service may be useful for those who regularly work across our campuses.
If you would like enable hot desk functionally on your extension number please submit a request with our Customer Support Team.
To log in to a hot desk phone:
1. Dial #80 on the telephone keypad.
2. * Login.
3. Enter your extension followed by #.
4. Enter your extension again followed by #.
5. Log in should then be complete.
To log out of a hot desk phone, press #80 on the telephone keypad followed by # for Logout.
Please click below for further information on using your handset.