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Saturday 27 May
It > Services > Eduroam > eduroam and Guest Wi-Fi

eduroam and Guest Wi-Fi

Service description and features

eduroam is our University’s Wi-Fi service. Designed for the international research and education community, eduroam allows you to obtain free internet connectivity across campus and when visiting other participating institutions via wireless connections (Wi-Fi).

We also offer Ruskin Guest Wi-Fi to visitors of Anglia Ruskin University.

Using this software

eduroam and Ruskin Guest Wi-Fi is available on each of our campuses (Cambridge, Chelmsford and Peterborough).
To connect to our Wi-Fi:

Students and Staff (eduroam)

  1. Go to the Wi-Fi settings on your device (see your device's handbook OR Common device instructions below)
  2. Ensure Wi-Fi is switched on
  3. Configure your device to forget any previous Anglia Ruskin Wi-Fi networks you may have joined
  4. Connect to the wireless network eduroam
  5. Enter your Anglia Ruskin Full Username. Full Usernames are made up of your anglia short username e.g. abc123, followed by the institution you belong to e.g. anglia.ac.uk. e.g. A full Student username should look like: abc123@student.anglia.ac.uk and a full Staff username should look like: abc123@anglia.ac.uk
  6. Enter your Anglia Ruskin password.

Visitors to Anglia Ruskin University (Ruskin Guest)

Ruskin Guest is our University’s Guest Wi-Fi service. It is available for visitors and delegates of University-hosted conferences and events who wish to use their own devices to connect to the internet.
If you are a visiting presenter or hiring our facilities and not a member of an eduroam institution, you will need an access code to use our Anglia Ruskin network.

Your contact at ARU will be able to login to this Wifi Pin page to obtain the correct pin for this week.
If you have any problems accessing this pin, staff should contact the Customer Support Team and students will need to contact the Library helpdesk.

If you are visiting from a participating eduroam institution, you will be able to access our eduroam network by using the username and password used to access your home institutions eduroam service.

Accessing Ruskin Guest Wi-Fi

  1. Go to your device Wi-Fi Settings and click on Ruskin Guest. Alternatively, go to https://wirelessportal.anglia.ac.uk. This will take you to our Anglia Ruskin Guest login screen.
  2. If you have a guest account, enter your username and password. Go to step 9.  
  3. If you do not have a guest account, select Need an account?
  4. You will be prompted for a PIN - this can be obtained from our Library Helpdesk or Customer Support Team, or event organiser.
  5. You will then need to provide your full name and email address. (Please ensure that this is a valid email address as we will send a confirmation email and password to this account.)
  6. Accept the Terms of Use and click Register.
  7. Your username and 6 digit password will be sent to your email account.
  8. You will now be prompted to enter your password to complete the registration process. See step 1.
  9. Please read and accept the Terms of Use, and click Log-in.
  10. You will now be registered. Your guest Wi-Fi account will be available for 7 days.

Getting Help

Student IT support is delivered by the University Library Helpdesk.
Staff IT support is available from IT Services Customer Support Team

Frequently Ask Questions

Please click on the sections below to expand the answers.

Can I use eduroam?

All Anglia Ruskin staff and students can access eduroam using their full ARU username and password. Guests and visitors will need to check with their educational establishments if they are also members of the eduroam network to use this facility. All other guests and visitors should use Ruskin Guest Wi-Fi.

FAQ's: eduroam Wi-Fi

Setting up eduroam on your device

To help you get connected as quickly as possible, we have created connection instructions for some of the most commonly used devices.
Click on the links below for further information.

Using the eduroam installer

To use the eduroam installer:

  1. Navigate to https://cat.eduroam.org/
  2. Select the blue box, eduroam user: download your eduroam installer
  3. Select Anglia Ruskin University from the list
  4. Select either Student or Staff
  5. Click All platforms to view all installers available.
  6. Select the appropriate installer for your device, run the installer and follow all prompts
  7. When prompted enter your Anglia Ruskin full username and password

Wi-Fi device settings for iPad/iPhone/iPod

  1. Go to Settings and then Wi-Fi Networks (turn on Wi-Fi if necessary)
  2. Select eduroam You should be prompted for your credentials (unless it already has some stored; you can use the details button "(>)" to select "Forget this network")
  3. Username: your full username
  4. Password: your normal password. You will be prompted to confirm the certificate - the name will end in .anglia.ac.uk
  5. Press Accept

Wi-Fi device settings for Mac OS

Mac OS X 10.5 and newer

Steps:

  1. Open Network Preferences
  2. Click on Network Name and then Join Other Network
  3. Set Network Name: eduroam
  4. Set Security: WPA2 Enterprise
  5. User name: full username
  6. Password: (your normal password)
  7. 802.1X: Automatic
  8. Leave any TLS Certificate value blank
  9. Tick Remember this network
  10. Click Join and then Connect

Mac OS X 10.3.3 & 10.4 Earlier versions cannot connect using the built-in wireless client software.

Steps:

  1. Open Internet Connect
  2. Click on the Wi-Fi signal icon
  3. Click on Internet Connect at the end of the drop-down menu
  4. Click on 802.1x on the toolbar or click File -> New 802.1x connection
  5. In the Configuration drop-down menu select Edit Configurations
  6. Set Description to: eduroam
  7. Set Network port to your wireless card, e.g. AirPort
  8. User name: eduroam ID
  9. Password: (your normal password)
  10. Set Wireless Network: eduroam AuthenticatioN: tick PEAP and check nothing else is ticked
  11. Highlight PEAP and click the adjacent Configure button
  12. Outer identity: leave blank
  13. Click OK to return to the Internet Connect window
  14. Click OK
  15. Click Connect
  16. If prompted to trust a certificate, tick to accept

Wi-Fi device settings for Android (version 3 or higher is necessary)

  1. Enable 'Secure credential storage':
    • Settings -> Security -> Secure credential storage
    • You may need to choose a password for this storage area
  2. Go back to to main menu and then choose Settings again
  3. Go to Wireless & Networks and then Wi-Fi Settings or on newer versions just choose Wi-Fi
    • If Wi-Fi is enabled, eduroam should be listed: Tap and hold on eduroam
    • Or if eduroam isn't listed: Scroll to the bottom and choose Add Wi-Fi Network
    • Enter the Network SSID of eduroam (all in lowercase)
  4. Edit network settings or Connect to network:
    • Set security to 802.1x Enterprise
    • Set EAP Type/method to PEAP
    • Set Phase 2 Authentication/subtype to MSCHAPv2
    • Leave any user/client certificate setting blank
    • Set identity to your full username
    • Set anonymous identity to the same
    • Set Wireless password to your normal password
  5. Click Connect and then Save

Wi-Fi device settings for Windows Phone

(Instructions based on Nokia Lumia 610 & Windows Phone 7.5)

Steps

  1. Go to Settings -> Wi-Fi
  2. Check Wi-Fi is on
  3. Wait for the phone to detect the available networks
  4. Tap on the desired network to select it Status 'Connecting' should appear
    • If the desired network does not appear: Go to the bottom of the Wi-Fi screen and tap "advanced"
    • The "+" (add) button allows you to type in the network name
  5. It will prompt for login credentials: full username and password


Wi-Fi device settings for Windows 10

Standard setup

  1. Click the Network icon in the toolbar (bottom left of the desktop)
  2. Check that Wi-Fi is on - if not, turn it on by clicking in the Wi-Fi box (the box will turn blue once it is on)
  3. Wait for the device to detect available networks
  4. Click on eduroam, tick ☑ "Connect automatically" and click Connect.
  5. Enter your full Anglia Ruskin username (e.g. abc123@student.anglia.ac.uk for students or abc123@anglia.ac.uk for staff)
  6. Enter your usual Anglia Ruskin password and click OK
  7. Microsoft will ask if you wish to continue, click Connect

Manual setup

If the above steps do not work, you may have to manually setup your eduroam Wi-Fi.

  1. Click the Network icon in the toolbar (bottom left of the desktop)
  2. Check that Wi-Fi is on - if not, turn it on by clicking in the Wi-Fi box (the box will turn blue once it is on)
  3. Right click in the Wi-Fi box and click Go to settings
  4. Scroll down and click on Manage Wi-Fi settings
  5. Scroll to the bottom of the page. If there is a section called Manage known networks:
    1. Check if eduroam is listed
    2. If it is, click eduroam and click Forget
  6. Click the back arrow at the top left corner of the window
  7. Under Related settings, click Network and Sharing Center
  8. Click Set up a new connection or network
  9. Click Manually connect to a wireless network and then click Next
  10. Enter the following settings:
    Network name:eduroam
    Security type:WPA2-Enterprise
    Encryption type:AES
    Security key:Leave blank
     
    Tick ☑ - Start this connection automatically
    Untick □ - Connect even if the network is not broadcasting

  11. Click Next and then click Change connection settings
  12. Click on the Security tab and check that the settings match the following:
    Security type:WPA2-Enterprise
    Encryption type:AES
     
    Choose a network authentication method:Microsoft: Protected EAP (PEAP)
    Tick ☑ - Remember my credentials for this connection each time I'm logged on

  13. Click on the network authentication method Settings button
  14. Check that the settings match the following:
    Trusted Root Certification Authorities:
    Tick ☑ - Verify the server's identity by validating the certificate
    Untick □ - Connect to these servers (examples:srv1;srv2;.*\.srv3\.com)
     
    Trusted Root Certification Authorities:
    Tick ☑ any of the following. (You may not have them all listed).

    Tick ☑ - AddTrust External CA Root
    Tick ☑ - Terena SSL CA
    Tick ☑ - UTN-USERFirst-Hardware
    Notifications before connecting:Tell user if the server's identity can't be verified
     
    Select Authentication Method:Secured password (EAP-MSCHAP v2)
    Tick ☑ - Enable Fast Reconnect
    Untick □ - Disconnect if server does not present cryptobinding TLV
    Untick □ - Enable Identity Privacy

  15. Click on the Select Authentication Method Configure... button
  16. Untick □ - Automatically use my Windows logon name and password (and domain if any)
  17. Click OK and then click OK on the Protected EAP Properties window too
  18. Back in the eduroam Wireless Network Properties window, click Advanced Settings
  19. Check that the settings match the following:
    Tick ☑ - Specify authentication mode
    Specify authentication mode: User authentication
    Untick □ - Enable single sign on for this network

  20. Click on the Save credentials button and enter the following:
    User name:Your full Anglia Ruskin username
    (e.g. abc123@student.anglia.ac.uk for students or abc123@anglia.ac.uk for staff)
    Password:You usual Anglia Ruskin password

  21. Click OK and then click OK on the Advanced settings window too
  22. Click on the Connection tab of the eduroam Wireless Network Properties window
  23. Check that the settings match the following:
    Tick ☑ - Connect automatically when the network is in range
    Untick □ - Look for other wireless networks while connected to this network
    Untick □ - Connect even if the network is not broadcasting its name (SSID)

  24. Click OK and then click Close on the Manually connect to a wireless network window
  25. Close the Network and Sharing Center window
  26. Back in the Network & Internet settings window, scroll to the top and click on eduroam
  27. Tick ☑ "Connect automatically" and and click Connect
  28. Microsoft will ask if you wish to continue, click Connect


Wi-Fi device settings for Windows 8

Setup for Surface/tablet/phones

  1. Go to Settings (off to the right of the desktop)- should bring up various icons including Wi-Fi (five bars)
  2. Tap on the Wi-Fi icon - this brings up the list of Wi-Fi networks detected
  3. Press and hold on the eduroam entry - this brings up a menu popup
  4. The last item is 'View connection properties'
  5. Tap on 'View connection properties'
  6. This brings up a popup Wi-Fi setup menu as described in the table below

Setup for desktops

  1. Click Network icon in Toolbar - should bring up list of Wi-Fi networks detected
  2. If necessary use the refresh button (top right)
  3. Right-click on eduroam
  4. Right-click for Properties

Tab/ButtonItemValue
Security tab Security tab Security typeWPA2-Enterprise
Encryption typeAES
Network authentication method Microsoft: Protected EAP (PEAP)
(tick) Remember my credentials for this connection each time I'm logged on
Network authentication method -> Settings
("Protected EAP Properties") Protected EAP Properties
When connecting (tick) Validate server certificate
(untick in the case of problems with certificates)
(untick) Connect to these servers
Trusted root certification authorities For Anglia Ruskin University's certificate
(anglia-ruskin-secure-Wi-Fi.anglia.ac.uk)
(tick) AddTrust External CA Root
(tick) TERENA SSL CA
(tick) UTN-USERFirst-Hardware
(untick) Do not prompt user to authorize new servers or trusted certification authorities
Select authentication methodSecured password (EAP-MSCHAP-v2)
(tick) Enable fast reconnect
(untick) Enforce Network Access Protection
(untick) Disconnect if server does not present cryprobinding TLV
(untick) Enable identity privacy (and leave blank)
Select authentication method -> Configure (untick) Automatically use my Windows logon name and password (and domain if any)
Security -> Advanced Settings
801.1X settings tab
(tick) Specify authentication mode User authentication
Save/Replace credentials -> Username:
full username
Password
(untick) Enable single sign on for this network
Connection tab (tick) Connect automatically when the network is in range
(untick) Connect to a more preferred network if available
(untick) Connect even if the network is not broadcasting its name (SSID)
(untick) Enable Atheros connection settings

Wi-Fi device settings for Windows 7

Setup

  1. Click Network icon in Toolbar - should bring up list of Wi-Fi networks detected
  2. If necessary use the refresh button (top right)
  3. Right-click on eduroam
  4. Right-click for Properties

Tab/ButtonItemValue
Security tab Security tab Security typeWPA2-Enterprise
Encryption typeAES
Network authentication method Microsoft: Protected EAP (PEAP)
(tick) Remember my credentials for this connection each time I'm logged on
Network authentication method -> Settings
("Protected EAP Properties") Protected EAP Properties
When connecting (tick) Validate server certificate
(untick in the case of problems with certificates)
(untick) Connect to these servers
Trusted root certification authorities For Anglia Ruskin University's certificate
(anglia-ruskin-secure-Wi-Fi.anglia.ac.uk)
(tick) AddTrust External CA Root
(tick) TERENA SSL CA
(tick) UTN-USERFirst-Hardware
(untick) Do not prompt user to authorize new servers or trusted certification authorities
Select authentication methodSecured password (EAP-MSCHAP-v2)
(tick) Enable fast reconnect
(untick) Enforce Network Access Protection
(untick) Disconnect if server does not present cryprobinding TLV
(untick) Enable identity privacy (and leave blank)
Select authentication method -> Configure (untick) Automatically use my Windows logon name and password (and domain if any)
Security -> Advanced Settings
801.1X settings tab
(tick) Specify authentication mode User authentication
Save/Replace credentials -> Username:
full username
Password
(untick) Enable single sign on for this network
Connection tab (tick) Connect automatically when the network is in range
(untick) Connect to a more preferred network if available
(untick) Connect even if the network is not broadcasting its name (SSID)
(untick) Enable Atheros connection settings

Wi-Fi device settings for Windows Vista

  1. Right-click on "Network" icon on taskbar.
  2. Click on "Connect to a network" - this should list all the Wi-Fi networks it's detected.
  3. Hover over eduroam: it should show "Security type: WPA2"
  4. Click on "Connect"
  5. Select "Enter/select additional log on information"
  6. Enter username - full username
  7. Enter password
  8. Leave domain blank
  9. "Save this user and password for future use" may be greyed out
  10. Select "Enter/select additional log on information"
  11. Validate server certificate, which will probably start with "AddTrust External CA Root"
  12. View Server Cert -> OK -> OK - You may need to repeat this sequence.
  13. (tick) Save this network
  14. (tick) Start this network automatically
  15. Close

Settings

  1. To check the settings, on the "Connect to a network" popup:
  2. Right-click eduroam Right-click "Properties"

Tab/ButtonItemValue
Security tab Security tab Security typeWPA2-Enterprise
Encryption typeAES
Network authentication methodMicrosoft: Protected EAP (PEAP)
(tick) Cache user information for subsequent connection to this network
Network authentication method: Settings
("Protected EAP Properties") Protected EAP Properties
When connecting (tick) Validate server certificate
(untick) Connect to these servers
Trusted root certification authorities For Anglia Ruskin University's certificate
(anglia-ruskin-secure-Wi-Fi.anglia.ac.uk)
(tick) AddTrust External CA Root
(tick) TERENA SSL CA
(tick) UTN-USERFirst-Hardware
(untick) Do not prompt user to authorize new servers or trusted certification authorities
Select authentication methodSecured password (EAP-MSCHAP-v2)
(tick) Enable fast reconnect
(untick) Enable quarantine checks
(untick) Disconnect if server does not present cryprobinding TLV
Select Authentication Method -> Configure(untick) Automatically use my Windows logon name and password (and domain if any)
Connection tab (tick) Connect automatically when the network is in range
(untick) Connect to a more preferred network if available
(untick) Connect even if the network is not broadcasting its name (SSID)
(untick) Enable WLAN connection settings

Wi-Fi device settings for Windows XP

Checking your Wi-Fi software

Ideally your PC should be running Windows XP Service Pack 3 - the upgrade to SP3 adds important Wi-Fi functionality (the "Wireless Zero Configuration service").
Alternatively for Windows XP SP2, a Hotfix adds the necessary Wi-Fi package. Do a web search for "Windows KB918997". Follow the instructions to download and install the software.

To check the version of Windows: Start -> My Computer -> Right-click -> Properties

Once the proper Wi-Fi hardware and software is available, ensure the Wi-Fi connection is ready:

  1. Start -> Control Panel -> Network Connections There should be a "Wireless Network Connection" which should be enabled. Right-click on it for Properties.

On the General tab:

It should have the Internet Protocol (TCP/IP) enabled, usually with IP address automatically assigned.
There is a tick box for "Show icon in notification area when connected".

On the Wireless Networks tab:

There is a tick box for "Use Windows to configure my wireless settings" (rather than use any older/3rd-party Wi-Fi package) and a "View wireless networks" button. If the wireless connection is working, the "Choose a wireless network" section should show a list of networks it's detected.

Settings

You need to be logged in with Local administrator rights to be able to use all the setup features - some will be greyed-out otherwise.

The short-cut for the above is to use the Wireless connection icon on the toolbar: click on it to bring up the status display and then the "View Wireless Networks" button.

If necessary use "Refresh network list".

Once eduroam is visible, click on "Change advanced settings" -> "Wireless networks" tab to set the details. If necessary use "Add" to create an entry for eduroam.

On the "Wireless Network Connection Properties" popup, select the "Wireless Networks" tab and then highlight "eduroam" within the "Preferred networks" section. Click on "Properties".


Tab/ButtonItemValue
AssociationConnect even if this network is not broadcasting unticked
Network Authentication WPA2
Data encryption AES
Authentication
EAP type Protected EAP (PEAP)
Propertiessee below
Authenticate as computer when computer information is availableunticked
Authenticate as guest when user or computer information is unavailableunticked
Connection
Connect when this network is in range tick
(making this a "preferred" network; the PC seamlessly reconnects when in range)
(Authentication)
Protected EAP Properties
Validate server certificate tick
(untick in the case of problems with certificates)
Connect to these serversLeave blank
Trusted Root Certification Authorities For Anglia Ruskin University's Wi-Fi certificate
(anglia-ruskin-secure-Wi-Fi.anglia.ac.uk)
(tick) AddTrust External CA Root
(tick) TERENA SSL CA
(tick) UTN-USERFirst-Hardware
Do not prompt user to authorize new servers or trusted certification authoritiesunticked
Select Authentication MethodSecured password (EAP-MSCHAP-v2)
Configure: Automatically use my Windows logon name and passwordunticked
Enable fast reconnecttick
Enable quarantine checksunticked
Disconnect if server does not present cryptobinding TLVunticked
Advanced
(back on the "Wireless Network Connection Properties" popup)
Any available networkunticked
Access pointtick
Computer-to-computerunticked
Automatically connect to non-preferred networksunticked
Move up/downeduroam (Automatic)
(should be near the top of the list, so that it is preferred over other networks which may be in range)

Wi-Fi device settings for Linux

Steps:

  1. Click the Network icon in the System Tray and select eduroam
  2. Set Security: WPA2 Enterprise
  3. Set Authentication: Protected EAP (PEAP)
  4. Ensure Anonymous Identity is left blank
  5. Set CA Certificate: (None)
  6. Set PEAP Version: Version 0
  7. Set Inner Authentication: MSCHAPv2
  8. User name: full username
  9. Password: (your normal password)
  10. Click Connect
  11. (Tick) Don't warn me again
  12. Click Ignore

Wi-Fi device settings for Raspberry Pi

The following steps have been tested on a Pi 2 with an Edimax USB wireless dongle and a pI3 with Raspbian 'JESSIE'

Steps:

  1. Download the Certificate file (.cer) and drop it into the folder /etc/wpa_supplicant:
    sudo cp $HOME/Downloads/wirelessroot.cer /etc/wpa_supplicant/wirelessroot.cer
  2. Edit the file /etc/wpa_supplicant/wpa_supplicant.conf using vi, pico or whichever editor you like:
    sudo vi /etc/wpa_supplicant/wpa_supplicant.conf
  3. Add to the file:
    network={
            ssid="eduroam"
            key_mgmt=WPA-EAP
            eap=PEAP
            identity="<Your Anglia Username>@student.anglia.ac.uk"
            password="<Your Anglia Password>"
            phase2="auth=MSCHAPV2"
            ca_cert="/etc/wpa_supplicant/wirelessroot.cer"
            priority=999 
    }
    
  4. Save the file.
  5. Now you can test that it connects:
    sudo wpa_supplicant -iwlan0 -c/etc/wpa_supplicant/wpa_supplicant.conf
  6. Check for any errors and fix them.
  7. Reboot yout pI:
    sudo init 6
  8. The wireless should auto connect to eduroam.

Are there any conditions of use?

Yes, Use of our eduroam provision is subject to our Staff Policy or Student Regulations (as appropriate), the JANET acceptable use policy (AUP) and the JANET eduroam Policy.
Use of eduroam is limited to current students and staff of member institutions.

It is an eduroam condition of use that users must remove the eduroam Wi-Fi profile from their mobile devices when their association with Anglia Ruskin University or other eduroam member institutions ends.

FAQ's: Ruskin Guest Wi-Fi

How do I obtain Guest Wi-Fi access for my guests and visitors?

You can obtain the PIN on behalf of your visitors by logging in to our Wifi Pin Page. Your guests will need this to register for a Guest Wi-Fi account. If you are organising a larger event with a number of visitors, we suggest you speak to your Business Relationship Manager.

Is there a charge for using Ruskin Guest Wi-Fi?

No, both our guest and eduroam Wi-Fi services are free.

Why is a PIN required?

The PIN ensures that only official guests and visitors to our University can use our Guest Wi-Fi service.

Why can’t I register for a Guest Wi-Fi account?

If you are an Anglia Ruskin student or member of staff, please use our Eduroam Wi-Fi service. Alternatively, check that you have entered the correct login credentials and PIN – please note that we regularly change our PIN for security purposes.

Why isn’t my Guest Wi-Fi account working?

Your account may have expired and you will need to register again. All accounts currently expire 7 days after registration.

Further Resources

For further information on where you can use eduroam, please see the JANET eduroam website.

eduroam logo