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Saturday 27 May
It > News > IT Services News

IT Services News

28 March 2017: Top 10 Things to know about ASTRA

The Top 10 Things to know about ASTRA has been updated. This update includes:

  1. What is ASTRA?
  2. ASTRA Jargon Buster
  3. Academic Model
  4. Emailing from ASTRA
  5. ASTRA Upgrade
  6. e:Vision Videos
  7. Export to Clipboard
  8. Retrieve Templates
  9. LinkIt
  10. Further Resources

We have also added new dates for the Emailing from ASTRA training sessions, these are:

  • Wednesday 26 April 2017, Cambridge
  • Tuesday 2 May 2017, Peterborough
  • Tuesday 9 May 2017, Chelmsford
  • Tuesday 6 June 2017, Cambridge

To book your place, please visit IT Services Events.

For system and project news and announcements follow us on Twitter at @aru_ITSNews

21 March 2017: Desktop Upgrade Project

What are we doing?

Were planning major enhancement to our student and staff desktop environments this summer when we will upgrade to Microsoft Windows 10 and Office 2016. Although there have been significant changes to back-office services over the last couple of years, this will be the most visible improvement to our desktop experience since 2014.

We will be working closely with nominated coordinators from each of our Faculties and Professional Services, to help ensure that the work go as smoothly as possible.

Maintaining an up to date desktop environment that matches personal experience at home, at work and across the Higher Education community is an essential part of meeting the expectations of students and staff.

We are also preparing to migrate our staff email system to Microsoft Exchange 2016 during the summer. You wont see any immediate changes to your experience after the work is complete, but it further prepares us to begin moving staff services to the cloud as we have already done with our student Office 365 service.

When will it happen?

We begin pilots for the new desktop after Easter. Assuming that there are no issues, we will make the new desktop available in our student open access areas, on lecterns and in some staff areas before the end of August. The upgrades to staff computers will continue into the 2017-2018 academic year; we aim to finish by the end of May 2018.

How do I find out more?

We will be regularly updating information about the improvements and upgrade schedule on our project page http://web.anglia.ac.uk/it/projects/ over the coming months. You can also contact Alec Coleman, our project manager who is running the project, at alec.coleman@anglia.ac.uk for more information.

08 March 2017: Paying Your Fees Through e:Vision

The Paying Your Fees through e:Vision video on MyPlayer has now been updated.

To find out how to pay your fees through e:Vision, please follow the link below to watch the video.

Paying Your Fees Through e:Vision

20 February 2017: New IT Training Course - Emailing from ASTRA

Following a series of successful pilot sessions, the new Emailing from ASTRA training session is now available.

This 2 hour session will provide participants with the skills and knowledge to email groups of students directly from ASTRA. Delegates will also explore how to find any emails sent to students via ASTRA and how to identify emails that have failed to send. They will also explore techniques on how to extract email address lists.

In order to attend these sessions, you must first complete the Introduction to ASTRA course. To view dates and book onto the new course please see the ITS events page.

3 February 2017: Remote Desktop Log Off Reminder

In order to ensure the Remote Desktop service is working effectively for all students and staff, please can you remember to disconnect fully at the end of your session.

Just like a desktop PC, you must select Start > Log Off.

Although it is tempting to just close your Remote Desktop session using the X button at the top of the Remote Desktop, this only closes the window. You are still logged on.

At peak work times, inactive sessions can slow the service for others and may prevent someone else from logging in for up to 40 minutes.

During peak work times, this can mean there are many users that are connected but inactive, leading to a slower service for others.

Please ensure you are logged out correctly at the end of your session.

31 January 2017: Upgrading to Dreamweaver CC (2015)

We have upgraded Dreamweaver CS5 to Dreamweaver CC (2015). Adobe Dreamweaver CC (2015) replaces Dreamweaver CS5, and is used to update our internal intranet webpages.

This new version of the software is available on all staff profiles as standard and can be accessed from the Start> All Programs menu.

Dreamweaver CC (2015) offers a refreshed interface, improved functionality and tool enhancements. Users of Dreamweaver CS5 must migrate any sites for which they are responsible to Dreamweaver CC (2015).

  • To migrate your site, you will need to use the Dreamweaver Export function to save all your site settings - including password and server setting information - from Dreamweaver CS5 and then import them into Dreamweaver CC (2015).
  • Step-by-step Instructions on for migrating your existing site settings from Dreamweaver CS5 to CC (2015) are available on our Dreamweaver CC 2015 information pages.
  • You will need to repeat this process for each site that you have stored in Dreamweaver CS5. Once completed, you will then manage any further web updates using Dreamweaver CC (2015).

Dreamweaver CS5 will no longer be available for use from 31st March 2017.

For further information on Dreamweaver CC 2015 please see our web information pages.

13 January 2017: Jez Rose Behaviourist and Services expert DVDs and video viewing

We now have access to two training DVDs presented by renowned behaviourist and services expert, Jez Rose. The two DVDs, Motivation & Mindset and Customer Service cover topics such as:

  • Why we behave the way we do
  • The secrets of how to become and remain motivated and beat procrastination
  • What truly motivates you
  • How to develop and maintain a positive mind-set to help you achieve your goals
  • What Jez knows to be the most important element of delivering extraordinary customer service
  • How to get other people impassioned to deliver extraordinary levels of customer service
  • What to do when it goes wrong
  • How to create real, tangible moments that deliver long-term emotional impact for customers

We will hold a viewing session of the Customer Service DVD in the Ashby House Training Room 301 on Tuesday 14 March, between 13:00 14:45. The session is open to all staff; if you would like to attend this viewing session, or are interested in loaning the DVDs, please email ittraining@anglia.ac.uk

Toby Farrow, IT Services

16 December 2016: UCISA CISG-PCMG Conference

In November 4 members of IT Services went along to the UCISA CISG-PCMG conference in Brighton. Run by the Universities and Colleges Information Systems Association (UCISA), The Corporate Information Systems Group (CISG) and its sister group, Project and Change Management Group (PCMG), the conference looks at all aspects of information technology services in Higher Education.

The team attended a variety of talks on topics from Agile Projects and project sponsorship to cloud services and multifactor authentication. There was also a clear theme of how to make change within an organisation and how important people and strong teams are to implementing these changes.

One particular talk our Service Desk Senior Analyst, Glenn Hearnah found interesting was the talk given by Sally Bogg from Leeds Beckett University.ucisa Sally’s presentation identified ways of ensuring that the Service Desk is engaged with IT projects from the start, and ensuring that Projects are appropriately handed over to the Service Desk before sign off.
Glenn and his team will be looking to use some of the ideas from the talk to further improve their work with ITS project managers.

The team also used the time to network with a variety of exhibitors such as Dell, Lenovo, Lapsafe, Microsoft and Proof ID. These connections have also proved to be useful when arranging some tester devices for our up and coming laptop focus groups.

Sarah Gyles, IT Services

14 December 2016: Emailing from ASTRA

Emails can be sent to Applicants, Students or Staff directly from ASTRA using Standard Report Letters (SRL) functionality. Each email is sent as a separate message, so multiple recipients do not see each others details. Users of ASTRA have access to a blank email template simply coded as EMAIL. This SRL is accessible from a number of screens and can be used on an ad hoc basis. Staff also have the option to extract email addresses which can be copied into Outlook.

For this guide and further resources such as the Exploring the Academic Model guide, please see the ASTRA webpage of information.


13 December 2016: IT Services upcoming events 2017 Spring Courses

We have now published our list of upcoming events from January end May 2017. This includes new dates for Excel Essentials, Excel PivotTables, Outlook, ASTRA courses, as well as Web Authoring and the popular Teaching Room Technologies.

If you would like us to arrange any bespoke sessions for you and your team, for Qlikview, Lynda.com, Skype for Business or other topics please get in touch with the IT Training Team.

We have a number of published dates for the IT Training Clinic too, these sessions are an opportunity for you to do many online study courses such as Lynda.com, Microsoft Imagine Academy or online HR courses away from your desk and the ringing phone!


12 December 2016: Customer Support Team 2016 Christmas Opening Times

The IT Services Customer Support Team will be available at the following times over the Christmas period.

  • Monday 19 December 2016: 08:00 - 18:00 (normal opening hours)
  • Tuesday 20 December 2016: 08:00 - 18:00 (normal opening hours)
  • Wednesday 21 December 2016: 08:00 - 18:00 (normal opening hours)
  • Thursday 22 December 2016: 08:00 - 18:00 (normal opening hours)
  • Friday 23 December 2016: 09:00 - 12:50 (late opening, early closing)

We will be closed for the period Monday 26 December - Monday 2 January 2017 inclusive.

Normal service resumes Tuesday 3 January 2017.

Our normal opening hours are:

Monday to Friday 08:00 - 18:00

If you have any enquiries, please get in touch with the Customer Support Team.

8 December 2016: Updating your Skype for Business profile image

You now have the choice of displaying either a branded ARU logo or your staff profile picture as your Skype for Business profile image. Having an image helps colleagues, students and our contacts to trust that the person they are communicating with are part of the Anglia Ruskin community.

For instructions of how to opt in - for your staff profile image to be displayed or opt out for an ARU badge to be displayed, please see the Skype for Business webpage of information .

Skype Profile Settings

If you have any difficulties or enquiries, please get in touch with the Customer Support Team.

1 December 2016: Get IT Sorted - Semester 2 2017 sessions

Bring your mobile devices along to one of our popular Get IT Sorted drop-in sessions we'll help get you connected to our Wi-Fi service, student email and lots of other really useful services. There's no need to book, just bring along your devices to one of the following sessions:

Cambridge

  • Thursday 26 January - Thursday 2 February - 13:00-16:00 - The Street, Lord Ashcroft Building

Chelmsford

  • Thursday 26 January - Thursday 2 February - 13:00-16:00 - Queen's Library Reception

Details are available in your Welcome Pack or contact our Student IT Helpdesk. Please also see http://www.anglia.ac.uk/itsorted for more information.


21 November 2016: Eduroam Installer instructions now online

We have now published our Eduroam installer instructions online for all ARU students and staff. The eduroam installer allows users an easy way to get connected to our eduroam network by selecting their device type and downloading the appropriate installer.

For instructions on how to use the eduroam installer, please see our eduroam information pages.

19 November 2016: Higher Education Expo 2016

This September the IT Training team attended the Higher Education Expo. This show brings together over 1200 members of the Higher education sector to make new connections and discuss challenges institutions face on a variety of different topics.
This year the show focused on 4 different zones, Facilities and Technology, Marketing and Admissions, Student Experience and Research and Collaboration.
A talk that we found particularly interesting was the Jisc presentation on Building Digital Capability. The presentation highlighted how students compare their digital experiences and the expectations of Universities to prepare students for a digital workplace and the need to ensure ‘Bring Your Own Device’ capabilities.
Jisc have been working with key stakeholders across the higher education sector to create a digital capabilities framework which not only looks at Students digital capabilities via a skills benchmarking tool, the Student digital Experience but also ensuring that the skills staff need are identified to ensure that they are supported and succeed in a digital environment.
The framework is broken down in to 6 key elements:

  • Information, data and media literacies
  • Digital creation innovation and scholarship
  • Digital learning and self-development
  • Communication, collaboration and participation
  • ICT Proficiency
  • Digital identity and wellbeing

Each of these competencies are supported by a suite of tools that will help individuals identify their current digital skills and how these can be developed further.
It is hope that the framework will help institutions identify areas of weakness and help to shape development plans for the future. 

Sarah Gyles, IT Services

17 November 2016: Lynda competition winners announced

At the start of semester we ran our ARU Study Skills playlist competition for all new and returning students to help them brush up on their study skills and also give them the opportunity to win a voucher prize bundle worth 75.00!

We are pleased to announce Julia Maisen as the overall winner of our 75.00 voucher bundle, and our 2 runners up, Kolby Turpin and Sandesh Heer who each take away 60.00 worth of vouchers.

Don't worry if you have missed this competition, our ARU Study skills playlist is still available for you to view.

For more information on Lynda.com, please see our web pages

Our Overall Lynda Winner, Julia Maisen

Lynda winner, Julia Maisen

28 October 2016: Mobile App Video

A few weeks ago we released our Mobile App video for students and staff.

The video demonstrates how to download the mobile app to a device and takes a tour around some of the apps key features such as viewing student timetables, maps and event itinerary's.

You can check out our Mobile App video at arul.ink/vid-app

24 October 2016: Accessible Templates Available

We now have a range of templates available for both students and staff to produce accessible PowerPoint presentations and Microsoft Word documents.

The templates have been optimised to combine the Anglia Ruskin branding with accessible design and use font sizes and contrasting colours that have been selected to ensure that your document is accessible to a wider audience.

For staff who create external facing communications, there are three combinations of accessible corporate colour templates available black on white, navy on white and white on navy but please note that you will need to have the Stag font installed on your machine to use these.

To download the accessible templates for Windows or Mac, visit the IT Services Software Installers and Downloads page.

For members of staff who require the Stag font, please contact the IT Customer Support team.


15 September 2016: IT Services Skydive for Chelmsford CHESS Charity

A huge thankyou to everyone in IT Services for your sponsorship and words of encouragement! Glenn Hearnah and I completed our tandem skydives on Sunday 11 September, it was a beautiful clear and sunny day, perfect conditions for throwing ourselves from a plane. A couple of pictures below from just before our dives, the smiling faces hiding the mounting nerves well! Personally I found the whole ordeal terrifying but well worth it for the fantastic amount we raised for CHESS.

The 500 raised will go towards supporting individuals who come on the Chelmsford Chess programme via the Night Shelter. The Night Shelter provides individuals with their own bedroom along with the use of hygiene and laundry facilities, hot meals and drinks. Each individual gets allocated a support worker who works with them to address any issues they may have and help them to move on in their lives, gaining independence and hopefully becoming active members of society again. Individuals also have the opportunity of seeing a counsellor who helps people through any issues they may have.

If you are interested in supporting CHESS by doing a skydive or in a more down-to-earth way please contact Lindsay Hurrell - lhurrell@chelmsfordchess.org or visit the website www.chelmsfordchess.org

Many thanks once again for your support.

Ros Newton, IT Services



30 August 2016: Get IT Sorted

Bring your mobile devices along to one of our popular Get IT Sorted drop-in sessions we'll help get you connected to our Wi-Fi service, student email and lots of other really useful services. There's no need to book, just bring along your devices to one of the following sessions:

Cambridge

  • Monday 19 September to Friday 30 September - 13:00-16:30 - The Street, Lord Ashcroft Building
  • Friday 16 September - 13:00-16:30 - International Orientation session - The Street, Lord Ashcroft Building
  • Friday 23 September - 09:30-16:00 - Freshers' Fair - Kelsey Kerridge

Chelmsford

  • Monday 19 September to Friday 30 September - 12:30-16:30 - University Library, Queen's Building
  • Friday 16 September - 12:30-16:30 - International Orientation session - University Library, Queen's Building
  • Wednesday 21 September - 09:30-16:00 - Freshers' Fair - Freshers' Marquee

Peterborough

  • Monday 19 September - 13:00-14:00 - Freshers' Fair - 1st Floor, Guild House
  • Tuesday 20 September - 09:00-12:00 - 1st Floor, Guild House
  • Tuesday 4 October - 11:00-16:00 - UCP 011, University Centre Peterborough
  • Wednesday 12 October - 11:00-16:00 - UCP 011, University Centre Peterborough

We'll also be attending the following Faculty events:

  • Monday 19 September - 10:00-12:00 - LAIBS Faculty event (Chelmsford)
  • Tuesday 20 September - 10:00-12:00 - LAIBS Faculty event (Cambridge)
  • Wednesday 21 September - 13:00-14:00 - FMS Faculty event (Cambridge)
  • Thursday 22 September - 13:00-14:30 - FMS Faculty event (Chelmsford)

Details are available in your Welcome Pack or contact our Student IT Helpdesk. Please also see http://www.anglia.ac.uk/itsorted for more information.


22 August 2016: IT Services staff training courses published for Autumn

We have now scheduled face to face training courses for the forthcoming semester.

Other courses such as Lynda.com Groups & Playlists and Introduction to Skype for Business can be run by demand so please get in touch. If you need a quiet place to complete online study such as Lynda.com courses, Microsoft Imagine Academy courses or HR Online courses then please take a look at our IT Training Clinic dates where you can study in staff PC labs.

Spaces for some courses fill up quickly so please remember to get your line managers permission before signing up.


19 August 2016: Wi-Fi instructional video now online

We have just released our Wi-Fi video which is the latest video in our Up and Running series of instructional videos that we have been releasing over the last few days.

Our Wi-Fi instructional video shows you how to get connected to our Wi-Fi network eduroam and also where you can find further support if you need to.

You can check out our Wi-Fi video at arul.ink/vid-wifi


18 August 2016: Skype for Business now available on your mobile devices

Good news, you can now get Skype for Business on your mobile devices to stay connected whilst on the go. Skype for Business is our communication and collaboration tool which offers Instant message, audio and video chat.

Available for iOS, Android and Window devices, users will just need to go to their device app store and download the Skype for Business App.

As part of our Up and Running series of instructional videos we have just released our Skype for Business Mobile video which shows you how to get Skype for Business on to your mobile devices.

You can check out our Skype for Business Video at arul.ink/vid-skype-mobile


17 August 2016: Lynda.com instructional video now available

Today sees the release of the third video from our Up and Running Series of instructional videos, Lynda.com overview. This video demonstrates how to log in to Lynda.com, provides a quick tour of the interface and functionality as well as where to find further support if required. You can check out our Lynda.com video at arul.ink/vid-lynda-logon

16 August 2016: Remote Desktop instructional video now available

We have just released our Remote Desktop video which is the second video in our series of short instructional videos that we will be releasing this week.

Our Remote Desktop instructional video shows you how to download our Remote Desktop application to your devices and where you can find further support if you need to.

You can check out our Remote Desktop video at arul.ink/vid-remotedesktop


15 August 2016: Password Manager instructional video now available

We have just released our Password Manager video which is the first video in our series of short instructional videos that we will be releasing this week.

Password Manager allows members of Anglia Ruskin to manage their password information online and provides an easy way of resetting your password through the creation of a security question profile.

This short video gives users a short tour around the system and demonstrates how to log in, set up your question and answer profile where you can reset your password from any thin client machine.

Check out our Password Manager video at arul.ink/vid-password


11 August 2016: IT Services doubles it's donation to Mission Ukraine

Still recovering from medical and social issues of the 1986 Chernobyl disaster, Chernihiv Medical Centre, or Revival as it is better known, carries out complex medical and social rehabilitation for children with problems of the central nervous system, learning difficulties and other conditions that lead to social exclusion. Anglia Ruskin University has developed links with the Centre through organisations such as Aid UK, which has been a constant support for the last 12 years to the children cared for at Revival.

Last year IT Services was able to donate 12 laptops plus equipment to support the education centres. This year the Customer Support Team have pulled together another 23 laptops, a number of projectors, speakers systems and other media and AV equipment to send with the project team. We hope to hear in a few months how it is being used.

Mission Ukraine is run by Anglia Ruskin Chaplaincy, for more information on the event please contact Tony Cant or visit the Mission Ukraine website.


05 August 2016: Enhancements to our Guest Wi-Fi service

Ruskin Guest is our University's guest Wi-Fi service. It is available for visitors and delegates of University hosted conferences and events. To obtain free internet connectivity across all of our campuses via wireless connections (Wi-Fi), visitors and delegates require a PIN. This can be obtained by the host, on behalf of the guest, by logging in to our Wi-Fi PIN Page. If you have any queries regarding access to this page please speak with the Customer Support Team.

Access will last for up to seven days. For large events we do recommend speaking with your IT Services Business Relationship Manager.

For all information and frequently asked questions on the student, staff or guest access to Wi-Fi please visit our eduroam and Guest Wi-Fi information page at: arul.ink/wifi


04 July 2016: Supporting Chelmsford CHESS Charity

We are delighted to support Chelmsford CHESS Charity this week. After seeing their appeal on Facebook asking for donations of a few everyday essentials we were able to get together a bundle of much needed products in a few short days.

CHESS seeks to relieve homelessness and related hardship and distress amongst single adults in Chelmsford and Essex, through the provision of support services and temporary accommodation that helps them move on in their lives. If you would like to know more please visit their website, at http://www.chelmsfordchess.org/

If you have items to donate please let us know by emailing rosalyn.newton@anglia.ac.uk and we will arrange collection with the CHESS team.

Here are just some of the items that have been donated over the weekend, by Monday morning we had more!


20 June 2016: Office 365 Information for Students

We have now released information on how you can get access to Office 365 whilst you are studying with us.

We have an online information page as well and an interactive Office 365 guide which walks you through the different access options to Microsoft web applications such as Word Online, Excel Online as well as instruction on how to download your own copy of the latest Microsoft Office software to a personal device. You can also find out more information about accessing Office 365 on your devices on the go.

For more information please see our Office 365 web pages


06 June 2016: Our Guest Wi-Fi service has changed

Ruskin Guest is our University's Guest Wi-Fi service. It is available for visitors and delegates of University-hosted conferences and events who wish to use their own devices to connect to the internet. To obtain free internet connectivity across all of our campuses via wireless connections (Wi-Fi), visitors and delegates require a PIN. This can be obtained from either our Library Helpdesk or Customer Support Team. They can then register for an Anglia Ruskin Guest Wi-Fi account.

Anglia Ruskin students and staff should ensure they are using eduroam to continue to get free internet access on campus.

For all information and frequently asked questions on the student, staff or guest access to Wi-Fi please visit our eduroam and Guest Wi-Fi information page at: arul.ink/wifi


27 May 2016: IT Service Desk closures from July 2016 for staff training

From 8 July 2016, our Service Desk will close between 14:00 and 16:00 on the second Friday of each month for two hours of staff development and training. We will monitor extension 4357 for urgent classroom support calls throughout.

Don't forget that you can log a call using our self-service portal, 24 hours a day. You can log in using your University username (e.g. ab12) and password.


05 May 2016: System Centre Configuration Manager (SCCM) information pages

You may remember last year we updated the way that you install pre-approved applications to your thick client PC's, from SCCM 2007, Advertised Programmes to SCCM 2012 R2, Software Center.

We have recently updated our SCCM information pages with instructions on how to use this service to download pre-approved software and updates to your thick client machines.

The instructions include, how to locate your Software centre and how to install listed applications.

You can find these instructions and further information on the service on our SCCM information Pages

28 April 2016: Student Desktop Backgrounds

Our student desktop backgrounds have recently been changed to remove the tray device in line with the new branding guidelines, but did you know that you can still have a promotional desktop background displayed to students?

Promotional desktop backgrounds can be displayed on open access computers across all Anglia Ruskin campuses. Any information to be displayed as a desktop background must be relevant to the majority of students, across all campuses and to have your promotional desktop background displayed you will need to obtain authorisation from the Director of Student Services.

For more information about this and other digital signage opportunities across campus, take a look at our Digital Signage web page.

04 April 2016: Looking for ASTRA Reports?

Following a number of queries we have updated the ASTRA web page with more information about accessing ASTRA reports.

ASTRA reports are accessed via e:Vision and can be found by following these steps:

  1. Navigate to e:Vision from the My.Anglia homepage
  2. Log in using your Anglia Ruskin Short Username and password
  3. Click the Staff Report Tile
  4. Using the drop down arrow located next to Attendance Monitoring Reports and select your chosen report

28 March 2016: IT Services upcoming events 2016 Summer courses

We have now published our list of upcoming events from March end July 2016. This includes new dates for Excel Essentials, Excel PivotTables, Outlook, ASTRA courses, as well as Web Authoring and the popular Teaching Room Technologies. We also have an upcoming date for Qlikview Designer.

If you would like us to arrange any bespoke sessions for you and your team, for Qlikview, Lynda.com or other please get in touch.

We have a number of published dates for the IT Training Clinic too, these sessions are an opportunity for you to do many online study courses such as Lynda.com, Microsoft Imagine Academy or online HR courses away from your desk and the ringing phone!


09 March 2016: SPSS and NVivo Software now available for download

We now have SPSS (Quantitative) and NVivo (Qualitative) software installers for both Windows and Mac available online for students to download, previously this content was available for students through e:Vision.

Students will be required to log in using their Anglia Ruskin short username and password to access and download the software. Instructions can be found on our SPSS and NVivo information pages.


07 March 2016: Skype for Business Winner

In January 2016 we launched Skype for Business to all students and staff to enhance our cross campus communications. As part of the deployment, we created a Skype Skills staff competition where we asked staff to watch and complete our Skype Skills playlist on Lynda.com.

We are pleased to announce that John Burgess from Lord Ashcroft International Business School is the winner of our Skype Skills completion and takes away a Black Wi-Fi Amazon Fire 7, 7", Tablet, 8GB

We received entries from nearly every department and nearly 40% of all completed entries came from FHSCE staff, great effort from them, well done! The Up and Running with Skype for Business course is currently the most popular course viewed by members of Anglia Ruskin with over 1666 views.

For more information on Skype for Business please see our Skype information pages where you can find all the information you need to get you started including our Skype Skills playlist.


01 March 2016: Skype for Business Skype meetings and VC equipment

At the start of this year we released Skype for Business to all students and staff of Anglia Ruskin. As part of our Skype for Business provision, users of Skype for Business are able to make video calls in to our Video Conference facilities either via directly from Skype for Business or by scheduling a Skype meeting.

Connecting to a Video Conference room via Skype for Business provides further flexibility in the way that colleagues and students can meet and collaborate with each other as users can still use all the great collaboration tools such as presenting desktops, files and applications whilst on their call to the VC room.

To help you get to grips with making calls to our Video Conference facilities from Skype for business, we have created a short instructional video which demonstrates how to create a Skype meeting and also how you make a call to a VC room.

The video can be found on MyPlayer at http://arul.ink/vid-skype-meetings

For more information on Skype for Business please see our Skype information pages where you can find all the information you need to get you started including our Skype Skills playlist.


21 January 2016: Lynda.com & Skype for Business Staff competition

With the arrival of Skype for Business we'd like to encourage all staff to get familiar with the tool and its capabilities. From now until 26 February 2016, if you complete our 1 hour 18 minute Lynda.com Skype for Business playlist you can be entered into a prize draw to win goodies to the value of £50.

The playlist can be found at http://arul.ink/skype-skills and all you need to do after completing the playlist is email us "lynda competition" at ittraining@anglia.ac.uk

All terms and conditions can be found at http://arul.ink/lynda-comp-info

For more information on Skype for Business please see our Skype for Business page of information.


13 January 2016: Microsoft Imagine Academy

The Microsoft IT Academy (MITA) has changed its name to Microsoft Imagine Academy (MIA). The Academy program is one of Microsoft's oldest and most important educational initiatives which provides learning on employment focused skills. Microsoft has developed the “Imagine" identity to bring all of their education initiatives together.

MIA offers a suite of online training materials, which specialise in certified courses for Microsoft products, demonstration industry recognised qualifications in Productivity, Computer Science and IT Infrastructure.

You can register by emailing the IT Training Team with the subject MIA-OPT IN,  who will issue you with a joining email. You will need to log in using a Microsoft Account.

As part of our agreement with Microsoft, we also have a limited number of certification vouchers for Staff of Anglia Ruskin to undertake Microsoft Exams. These vouchers are for MOS (Productivity) and MTA (Infrastructure and Database) certifications. You will need to travel to an external test centre to undertake your exam and is subject to a £20 administration fee per exam payable to the test centre. The cost of which will be recharged to your faculty or service.

If you feel you are ready to take a Microsoft Exam, please send your enquiry to ittraining@anglia.ac.uk


07 January 2016: Skype for Business

From mid-January 2016 we shall be rolling out Skype for Business across our University.

Skype for Business is a communication tool, previously known as Lync, that offers instant message, audio and video chat. This tool is great for collaborative working with your fellow students or colleagues.

Skype for Business is also connected to your Anglia Ruskin email account which provides a convenient way for you to check your meetings for the day, schedule audio and video Skype Meetings with others and see when people are available for you to connect with.

It will be automatically installed on machines from early Jan 2016.

  • With Skype for Business's mobile app, available on iOS (iPhone, iPad), Android and Windows Phone from your device's App Store, you can stay in contact and participate in collaborative work whether you are on or off campus.
  • A fully-featured Skype for Business client for Mac is expected shortly from Microsoft, but for now the Lync 2011 client is supported.
  • Using the Skype for Business client you can take part in conferences from your desk, collaborate by sharing your desktop or just an individual application or document, communicate with instant messages, or audio and/or video participants.
  • Anglia Ruskin staff can even connect with the video conferencing facilities installed in many of our University's meeting and conference rooms.

If you'd like to start getting familiar with Skype for Business take a look at our Lynda.com playlist for all the features that are applicable to Anglia Ruskin users.

For more information, frequently asked questions, troubleshooting and compatibility information for all your devices please check out our Skype for Business information page. We will be collecting feedback on the new service between February 1- 26. This will be an online form that will be publicised, and we will ask you about your experiences on the switchover to Skype for Business, where you may feel you need more support as well as give you the opportunity to raise any concerns.

We will be holding demonstration events for staff throughout late January early February. Dates can be found on the ITS Events page.

For Help and Support using Skype for Business please contact our Customer Support team.


10 December 2015: New Lynda instructional videos released

We have just released our latest instructional videos for using Lynda.com here at Anglia Ruskin. These videos aim to help both students and staff make the most of the online training and skills provider.

We have 2 new videos available, the first demonstrates how to log in to Lynda.com and also gives users a tour around the site. The second video focuses on how you can create playlists and manage groups. Playlists are collections of courses and videos to share with peers or students, and Groups are a further function within Lynda.com where you can assign playlists to a subset of perhaps staff or students, and even monitor progress if necessary.

We will be running another one of our staff Lynda.com competitions which will run from December 2015 through to February 2016 with some great prizes for our winners so please standby as further information of how you can enter soon!

We are also keen to run more of our Lynda.com sessions for staff, introducing the tool and identifying what it can do for your personal development or your role within the University, so get in touch with ittraining@anglia.ac.uk if you would like us to run a demonstration of 30mins 2 hours for your team.


01 December 2015: IT Services Annual Advent calendar is now live

Santa's ITty bitty Elves have delivered this year's IT Services advent calendar.

Join us daily for 24 days of announcements, fun videos, cheesy music, tips and best practice for many tools and services through the online advent calendar which can be found at:

http://arul.ink/itsadvent


16 November 2015: Password Manager video released

We have just released our Password Manager video to assist Students and Staff with getting up and running with Password Manager.

This service allows members of Anglia Ruskin to manage their password information online and provides an easy way of resetting your password through the creation of a security question profile.

This short video gives users a short tour around the system and demonstrates how to log in, set up your question and answer profile where you can reset your password from any thin client machine.

You can find our Password Manager video at http://arul.ink/vid-password


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