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Thursday 23 November
It > News > IT Services News

IT Services News

19 October 2017: New Desktop phone recently? Mitel 5330e Handset information

We have started introducing hundreds of new Mitel 5330e handsets for staff across the faculty of Science and Technology.

If you are in one of the applicable buildings and have either received, or know you are going to be receiving a new handset, please familiarise yourself with your phones features and functions by viewing the online handset guides which offer all the information you need to get started with your new handset.

Instructions such as how to log in and out of your handset as well as how to access your voicemail can be found on our Telephony information page.

17 October 2017: MATLAB now available for all staff and students

Anglia Ruskin University has purchased a Total Academic Headcount (TAH) license with Mathworks for the provision of a MATLAB campus-wide Licence. The TAH license allows campus-wide access on university-owned computers to all faculty, staff and students.

University staff and students are also able to install MathWorks software on their personally-owned computers.

MATLAB, which is produced and provided by Mathworks is most commonly used for the data analytics and visualisation of big data sets, machine learning and production analytics. This tool is a popular quantitative data analysis tool, and although heavily used by those in the Faculty of Science and Technology, through the efforts of the Faculty of Science and Technologys technical team, we have now been able to secure a campus wide licence as well as an annual license to all online training materials and content.

For more information and instructions on getting access on campus and personal devices please visit

27 July 2017: Teaching Room Technologies! to support the Windows 10 and Office 2016 upgrade

We have now released additional training sessions for academics on the use of classroom technology equipment, this is in order to support the Windows 10 and Office 2016 desktop upgrade project that will be going on over the summer as well as to introduce new academics and refresh current teaching staff in the features and functions of a typical teaching space.

Join Jason Williams, Anglia Learning and Teaching and Sarah Gyles, IT Services to discuss what needs to be considered during content delivery design? What do you find when you arrive in a classroom? How can you incorporate some of the interactive technologies to engage students and how do you go about getting started?

Learning Outcomes:

  1. A brief introduction to the new Windows 10 and office 2016 environment.
  2. An understanding of what to consider before you arrive
  3. Competent in the use of the typical room technologies
  4. Raised awareness of systems and tools beyond the classroom
  5. How to resolve the most frequently asked questions
  6. How to get in touch with the right support as required
  7. How to increase student engagement in the classroom
  8. How make your teaching accessible

All dates throughout August 2017- December 2017 can be found on the ITS Events page - Teaching Room Technologies listings.

For more information on the Desktop refresh project, please see our Project Information page on the ITS website.

13 July 2017: IT Services Roadshow! Staff Ask IT Sessions

The Customer Support Team are piloting an IT services roadshow throughout Summer and Autumn 2017. We will be coming to lobbies and reception areas throughout the Chelmsford campus to bring IT support directly to your offices!

The kind of things you can ask us about:

  • Getting Wi-Fi on your devices
  • Archiving and searching emails
  • Registering for Password Manager
  • Getting headsets for online learning
  • Classroom technologies
  • ...or anything else!

The currently upcoming scheduled dates are:

  • Monday 17 July, Marconi, 11am 1.30pm
  • Monday 7 August, Tindal, 11am 1.30pm
  • Monday 9 October, Ashby House, 11am 1.30pm
  • Monday 13 November, Michael Salmon, 11am 1.30pm
  • Monday 11 December, William Harvey, 11am 1.30pm

So come along, wed love to meet in person many of the people we help on a daily basis. For more information and dates follow us on twitter @aru_itsnews

10 July 2017: Desktop Upgrade project - information for staff

What are we doing?

Were planning major enhancements to our student and staff desktop environments this summer, when we will upgrade to Microsoft Windows 10 and Office 2016.

Weve been working closely with coordinators from each of our Faculties and Professional Services to collect inventory data and confirm software compatibility. Well release our first trial version to volunteers in July.

Along with the work on Windows 10 were preparing a new email environment, based around Microsoft Exchange 2016 and an improved email archive environment, which will be released at the same time as our new desktop.

When will it happen?

We will begin pilots for the new desktops in July 2017. The new desktop available in our student open access areas, on lecterns and in some staff areas by early September. Upgrades to staff computers will continue throughout the new academic year and we will finish by the end of May 2018.

What we need from you in the meantime

  • You will need to move your files to your H: drive before the upgrade begins. We can provide additional space if your data requirements exceed 4GB of storage. Instructions for migrating data and your user profile information can be found here.
  • You will need to tell your faculty co-ordinator about any locally installed or specialist applications that run on your machine. You must check that this software is compatible with Windows 10 and Office 16. We will assist with the installation of a Windows 10 compatible version, post-upgrade, if an appropriate licence is available.

Learn about Office and Windows 10

We have a number of courses you can attend to learn more about the Office 2016 and Windows 10 project, or more specifically about Outlook 2016 and Excel 2016. As well as our recommended Office 2016 playlist.

For teaching staff, we highly recommend that you attend the Teaching Room Technologies session to learn about the Office 2016 and Windows 10 upgrades in teaching spaces.

How do I find out more?

We will provide regular progress updates on our Windows 10 and Office 16 project page. You can also contact Alec Coleman, our project manager at for more information.

28 March 2017: Top 10 Things to know about ASTRA

The Top 10 Things to know about ASTRA has been updated. This update includes:

  1. What is ASTRA?
  2. ASTRA Jargon Buster
  3. Academic Model
  4. Emailing from ASTRA
  5. ASTRA Upgrade
  6. e:Vision Videos
  7. Export to Clipboard
  8. Retrieve Templates
  9. LinkIt
  10. Further Resources

We have also added new dates for the Emailing from ASTRA training sessions, these are:

  • Wednesday 26 April 2017, Cambridge
  • Tuesday 2 May 2017, Peterborough
  • Tuesday 9 May 2017, Chelmsford
  • Tuesday 6 June 2017, Cambridge

To book your place, please visit IT Services Events.

For system and project news and announcements follow us on Twitter at @aru_ITSNews

21 March 2017: Desktop Upgrade Project

What are we doing?

Were planning major enhancement to our student and staff desktop environments this summer when we will upgrade to Microsoft Windows 10 and Office 2016. Although there have been significant changes to back-office services over the last couple of years, this will be the most visible improvement to our desktop experience since 2014.

We will be working closely with nominated coordinators from each of our Faculties and Professional Services, to help ensure that the work go as smoothly as possible.

Maintaining an up to date desktop environment that matches personal experience at home, at work and across the Higher Education community is an essential part of meeting the expectations of students and staff.

We are also preparing to migrate our staff email system to Microsoft Exchange 2016 during the summer. You wont see any immediate changes to your experience after the work is complete, but it further prepares us to begin moving staff services to the cloud as we have already done with our student Office 365 service.

When will it happen?

We begin pilots for the new desktop after Easter. Assuming that there are no issues, we will make the new desktop available in our student open access areas, on lecterns and in some staff areas before the end of August. The upgrades to staff computers will continue into the 2017-2018 academic year; we aim to finish by the end of May 2018.

How do I find out more?

We will be regularly updating information about the improvements and upgrade schedule on our project page over the coming months. You can also contact Alec Coleman, our project manager who is running the project, at for more information.

08 March 2017: Paying Your Fees Through e:Vision

The Paying Your Fees through e:Vision video on MyPlayer has now been updated.

To find out how to pay your fees through e:Vision, please follow the link below to watch the video.

Paying Your Fees Through e:Vision

20 February 2017: New IT Training Course - Emailing from ASTRA

Following a series of successful pilot sessions, the new Emailing from ASTRA training session is now available.

This 2 hour session will provide participants with the skills and knowledge to email groups of students directly from ASTRA. Delegates will also explore how to find any emails sent to students via ASTRA and how to identify emails that have failed to send. They will also explore techniques on how to extract email address lists.

In order to attend these sessions, you must first complete the Introduction to ASTRA course. To view dates and book onto the new course please see the ITS events page.

3 February 2017: Remote Desktop Log Off Reminder

In order to ensure the Remote Desktop service is working effectively for all students and staff, please can you remember to disconnect fully at the end of your session.

Just like a desktop PC, you must select Start > Log Off.

Although it is tempting to just close your Remote Desktop session using the X button at the top of the Remote Desktop, this only closes the window. You are still logged on.

At peak work times, inactive sessions can slow the service for others and may prevent someone else from logging in for up to 40 minutes.

During peak work times, this can mean there are many users that are connected but inactive, leading to a slower service for others.

Please ensure you are logged out correctly at the end of your session.

31 January 2017: Upgrading to Dreamweaver CC (2015)

We have upgraded Dreamweaver CS5 to Dreamweaver CC (2015). Adobe Dreamweaver CC (2015) replaces Dreamweaver CS5, and is used to update our internal intranet webpages.

This new version of the software is available on all staff profiles as standard and can be accessed from the Start> All Programs menu.

Dreamweaver CC (2015) offers a refreshed interface, improved functionality and tool enhancements. Users of Dreamweaver CS5 must migrate any sites for which they are responsible to Dreamweaver CC (2015).

  • To migrate your site, you will need to use the Dreamweaver Export function to save all your site settings - including password and server setting information - from Dreamweaver CS5 and then import them into Dreamweaver CC (2015).
  • Step-by-step Instructions on for migrating your existing site settings from Dreamweaver CS5 to CC (2015) are available on our Dreamweaver CC 2015 information pages.
  • You will need to repeat this process for each site that you have stored in Dreamweaver CS5. Once completed, you will then manage any further web updates using Dreamweaver CC (2015).

Dreamweaver CS5 will no longer be available for use from 31st March 2017.

For further information on Dreamweaver CC 2015 please see our web information pages.

13 January 2017: Jez Rose Behaviourist and Services expert DVDs and video viewing

We now have access to two training DVDs presented by renowned behaviourist and services expert, Jez Rose. The two DVDs, Motivation & Mindset and Customer Service cover topics such as:

  • Why we behave the way we do
  • The secrets of how to become and remain motivated and beat procrastination
  • What truly motivates you
  • How to develop and maintain a positive mind-set to help you achieve your goals
  • What Jez knows to be the most important element of delivering extraordinary customer service
  • How to get other people impassioned to deliver extraordinary levels of customer service
  • What to do when it goes wrong
  • How to create real, tangible moments that deliver long-term emotional impact for customers

We will hold a viewing session of the Customer Service DVD in the Ashby House Training Room 301 on Tuesday 14 March, between 13:00 14:45. The session is open to all staff; if you would like to attend this viewing session, or are interested in loaning the DVDs, please email

Toby Farrow, IT Services

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