Hr > Training > Human Resources Online : HR Training Courses
Human Resources Online : HR Training Courses
Customer Service
Counselling Pathway - Effective Listening Skills Provided by: Faculty of Health, Social Care & Education More info: A one day experiential workshop will be delivered for new and existing members of staff.
Designed for:
All academic and administrative staff members who are interested in developing their listening skills.
Customer Service E-Learning Provided by: Marshall ACM More info: This interactive e-learning course, provided by Marshall ACM, explains the essentials of customer service, what distinguishes excellent from good customer service, and why high standards of customer service are so important to us. You will also find out about effective communication methods, handling complaints, and dealing with difficult customers, and there are also some case study scenarios to work through.
Excellence: Serving You Right! - Dealing with Student Complaints Provided by: Tim Russell More info: This one day workshop, primarily for academic staff, enables participants to develop their skills in customer service for students and both internal and external customers and stakeholders.