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Tuesday 28 March
My.Anglia > Student services > Counselling > Out of hours support

Counselling and Wellbeing Service

Email: | Call: 01245 68 6700

Students on campus

Out of hours support

In core hours 9.00am until 5.00pm Monday to Thursday and 9.00am until 4.30pm Friday, please contact the Counselling and Wellbeing Service.

Outside of these times if something is troubling you and you need to talk through your problems please contact the Samaritans on 116 123 (UK).

First point of contact

First Response Service

The First Response Service supports people experiencing a mental health crisis. Anyone in Cambridgeshire who feels they need urgent support can use the First Response Service. They provide 24-hour access, seven days a week, 365 days a year, to mental health care, advice, support and treatment. By calling 111, and selecting option 2, you will be put through to a member of the first response service who will speak to you and discuss your current mental health needs. They will refer or make an appointment if it is needed.

First Responders can visit you in times of crisis, at whatever time of day, sometimes with a member of the emergency services. They can also refer you to a Sanctuary, a safe place run by mental health charity Mind in Cambridgeshire, that offers people short-term practical and emotional support between 6.00pm and 1.00am.

Please note that all medical emergencies still need to attend A&E at hospital.


If a crisis occurs contact the local out of hours GP led service Urgent Care Cambridgeshire: 0330 123 9131 (emergency GP services for Cambridgeshire between the hours of 6.00pm and 8.30am and 24hours a day service at weekends and Bank Holidays) or call 999.

Addenbrookes Hospital
Hills Rd, Cambridge, CB2 OQQ
Call: 01223 245151


Contact Primecare: 0844 736 0276

Broomfield Hospital
Court Road, Broomfield,
Chelmsford, CM1 7ET
Call: 01245 443673


Contact your GP as normal to access the Out of Hours Service. If you are experiencing suicidal thoughts or thoughts of self-harm or if you have seriously harmed yourself or attempted suicide, you need to go to your local A&E Department as soon as possible.

Peterborough City Hospital
Edith Cavell Campus, Bretton Gate,
Bretton, Peterborough, PE3 9GZ
Call: 01733 678000

For advice and someone to talk to

NHS 111 — Call: 111

Chelmsford Samaritans

Call: 01245 357357 - Chelmsford and Mid Essex Branch Local telephone number

Call: 08457 909090 - 24 Hour UK Helpline


Cambridge Samaritans

Call: 01223 364455

Call: 0116 123 - 24 Hour UK Helpline


Visit: 4 Emmanuel Road, Cambridge (You can call round in person 10.30am - 10.30pm)


The Cambridgeshire Mental Health Helpline

7.00pm - 11.00pm, 365 days a year

Call: 01223 566957


A listening support and information service run by students for Cambridge and Anglia Ruskin students during term time. 7.00pm 7.00am.

Call: 01223 744444


A national out of hours telephone helpline offering emotional support and information for people affected by mental health problems 6.00 11.00pm.

Call: 0856 767 8000

Out of Hours support from the Chaplaincy

You may phone or text one of the university chaplains on their mobile phone at any time. If they are unable to respond immediately, they will contact you as soon as possible.

Rev Nigel Cooper Chaplain to Anglia Ruskin University
Cambridge Campus, HEL103

Call: 0845 196 2398 or 07860 407721

Rev Tony Cant Chaplain to Anglia Ruskin University
Chelmsford Campus, MAB118

Call: 0845 196 7722 or 07860 407 722