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Monday 19 February
My.Anglia > Staff > Sec clerk > Office of Secretary and Clerk: CS1 form

Anglia Ruskin University Student Complaints Procedure - CS1 form

Before completing this form you should read our student complaints procedure as contained in the Rules, Regulations and Procedures for Students.

This procedure is complementary to the Academic Appeals Procedure. Its scope is therefore restricted to:

  • Complaints in respect of a student's educational experience at the University including relationships with any non-teaching department.
  • Complaints concerning discrimination by the University on grounds of gender, race, disability, creed or ethnic origin etc.
  • Complaints on grounds of maladministration.

Matters which may be dealt with by means of Academic Appeals or other regulations relating to courses of study or the assessment thereof shall not be dealt with by means of this procedure.

This procedure, in consultation with the Students' Union has been designed to:

  • Reflect the principles of natural justice
  • Be transparent and involve timely resolution of the complaints
  • Include procedures for independent review and decision making
  • Encourage the resolution of the complaint at a local level.

Prior to making a formal complaint you must have made an attempt to resolve the issue informally and you will be required to enter the details of this attempt on this form.

* denotes a mandatory field, which must be completed.

1. Your Details

2. Details of the complaint . .
3. Details of attempts to resolve the complaint informally

Please provide details of your attempt(s) to resolve your complaint informally.

4. Declaration

I confirm that the information provided on this form is true and correct and in submitting this form I consent for the information provided in this form to be used as detailed below and I understand that Anglia Ruskin University;

  • will not accept complaints from third parties or anonymous sources;
  • will deal with any complaint that it believes to be malicious and unfounded under the provisions of its Student Disciplinary Policy;
  • will hold some elements of the information I have provided on an electronic database;
  • may need to share the information I have provided with other persons or organisations as part of any investigation to resolve my complaint.

Please check this box to confirm that you agree with the declaration.

We would welcome your feedback in relation to the Complaints procedure. If you would like to make any suggestions/comments once the procedure has been completed, please submit these to: Board Executive Assistant, Secretary and Clerk's Office, 3rd Floor, Tindal Building, Rivermead Campus, Chelmsford Essex CM1 1SQ.

Once completed, please click the button above to submit your complaint electronically.

You should keep a copy of your submission.

If you have any additional documents which you are unable to send via email, please send these, together with a copy of this form to the Board Executive Assistant, as above.

A Word version of the form is available, if for any reason you are unable to submit it electronically. It should be emailed to

Stage 1 Complaint form